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Saga Nova - Palma Nova

Operator and Date: (Thomson Direct) Thomson - Date Not Specified

Opinion submitted in Mar 2003 by : Karen Barton - Manchester (22-24)

Resort Rating: Excellent

Accommodation Rating: Very Good

My/Our Holiday Opinion: 

The Saga Nova Apartments were ideal for us. As a young group of girls we wanted to be near the nightlife, which was only a 5 minute walk or 2 minute taxi ride, but on the other hand we wanted our days to be relaxing and not as hectic. The Saga Nova was excellently placed for our requirements. The nearest beach was a 2 minutes stroll and all the shops we needed were even closer. 

The actual apartments were also very good. The pool area was a good size and there was also a pool bar serving really nice food. The only slight niggle we had was the size of the rooms, as we didn't have separate bedrooms but as we were hardly there it didn't matter to us! I think they did have apartments with bedrooms but we found ours a little crowded. It didn't however put a dampener on the best holiday we have had. Highly recommended! 

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Hotel Santa Lucia - Palma Nova

Operator and Date: Thomson August 2007

Opinion submitted in August 2007 by : Arthur Mc Queen           58    60

Resort Rating: Very Good

Accommodation Rating: Good

My/Our Holiday Opinion: 

Palma Nova is a great little resort,magnificent beaches,a few excellent restaurants,eg,Real Dion,Katies and Cirios for fish.Santa Lucia is a nice clean hotel with friendly staff .Rooms are "cleaned" daily,but could do with new towels.Half board is only breakfast & evening meal,no option of a lunch or picnic box.Food is certainly not one of the hotels strong points.Evening meals were usually inedible,best to eat out!

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Hotel Santa Lucia - Palma Nova

Operator and Date: June 2007

Opinion submitted in June 2007 by : K & A (51,49)

Resort Rating: Very Good

Accommodation Rating: Very Good

My/Our Holiday Opinion: 

Firstly, a little about the Hotel.  Very clean and well presented.  Meals - plenty of variety and well prepared.  Rooms - very pleasant, all have sea view which is a bonus, and the outlook from the balconies is stunning.  All essentials are catered for at this Hotel, you can hire ironing boards, fans, irons etc. from the small shop inside the foyer of the Hotel.  Never went into the Lounge but there was entertainment on every night.  The cocktail bar we visited a couple of times, found it rather boring.

The only down side to  this Hotel, the quests queing at some unearthly hour on a morning to place their towels on the sunbeds so don't even think about trying to get round the pool unless you want to queue.  The quests of this Hotel also carry on this tradition down at the beach they even put their towels on the sunbeds there. Pathetic!!!! some don't even appear then until midday.   I find this totally selfish behaviour.  Nevertheless it did not spoil our holiday. 

The beach in Palma Nova is fabulous white sand and clear seas.  The outlook when sat on your sunbed is excellent with all the yachts in the bay.  9euros for 2 beds and beach tree(which is your umberella).
Beware of the fruit sellers, whatever you do DO NOT buy from them they were ripping the tourists off terribly while we were there charging anything between 7euros to 15euros for the thinest slice of melon you have ever seen. The Police try to clamp down, every so often you will see one of the sellers hide down in the sand as the Police are patrolling.  They caught quite a few while we were there.  The sellers also pretend to go for change if you give them a note but guess what you don't see your note or change again.

There are plenty of bars/restaurants to choose from and if you fancy an "eye opener" have a stroll into Magaluf.  It is more for the younger end but still plenty of bars where they make you welcome and you can have a drink and people watch.  We went a couple of times to Magaluf but came away before all the young crowd started to haunt the bars.  Oh to be young again!

All in all had a thoroughly enjoyable holiday, would I go back - I can honestly say yes I would and to the same hotel. 

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - February 2007

Opinion submitted in February 2007 by : Stan and Diane Howitt - Gloucester (71,61)

Resort Rating: Very Good

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

Have just returned from our 7th stay at the Santa Lucia. 

Prior to this visit we stayed in November 2006. We cannot fault this hotel or the staff and facilities in any way.On entering the hotel the decor and cleanliness is very appealing. The staff are extremely helpful and pleasant. The rooms are very attractive and the views from every room are breathtaking as they all face the sea.The beds are very comfortable. The food is excellent with a very wide choice and always piping hot. The entertainment is first class and the entertainment team Erwin and Sonia are very friendly. We holiday in other resorts but always opt to come back here as it is probably the best hotel on the island. As we were celebrating our 40th wedding anniversary our daughter and her husband and 8 year old son also came with and they were all very impressed. 

The only possible down side was as it was still only February Palma Nova and Magaluf was a lot quieter. But we will still look forward to our next stay hopefully very soon

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - February, 2007

Opinion submitted in February 2007 by : Ashley Family - Cheshire (63, 50, 7)

Resort Rating: Very Good

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

We have just returned from a one week winter break at the Santa Lucia Hotel in Palma Nova, Majorca.

The Hotel was excellent, plenty of room in the twin bedded room even with the extra bed in for our 7 year old daughter.  Room cleaned to an excellent standard with towels changed every day.

All public areas, including Restaurant and toilets very clean and tidy.

The food at the Hotel was excellent, plenty of choice from soups, salads, cold and hot selection in the evenings and an excellent buffet choice for breakfast in the mornings.  All food was cooked well of good quality and hot.  We were very lucky the weather was hot enough for sunbathing buy the fabulous outdoor pool (but the pool was too cold to swim in) but we did make full use of the heated indoor pool, sauna and steam room.

All the staff were very helpful and polite and the evening entertainment was very good, bingo, dancing and live entertainment each night.

I would recommend this hotel to anyone, we had a fabulous week, very quiet resort whilst we were there which suited us, but could imagine the resort would be very busy in the high season.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - January 2007

Opinion submitted in February 2007 by : Archie, Elaine - Paisley (46,43)

Resort Rating: Excellent

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

Do not be put off with all the negative comments about this hotel ; we found just about everything perfect. The day we arrived there were approx. 400 guests to book in, although there was a large queue, the staff handled it well and we had approx. 20mins wait.  We had room 512 which faced the Son Matius beach - we had the sun right up till 5pm on our balcony, whereas if you are facing the Palma Nova beach you only had the sun up till 2/2.30pm - so ask for a pool view - this will get you on the right side of the hotel!

Our room had a lovely en-suite with newish quality tiles from floor to ceiling.  The shower was the best I've ever had on any holiday - no problems with the pressure or the facilities at all.

The food was well cooked and there was a good variety every night - choices from veal, pork, steak, fish every night + a carvery most nights too.  The breakfasts were just the norm, but there was british links/bacon every day - some hotels vary it on alternate days.

There are 3 lifts - they are a tadge slow, but again, no problems there.

The main entertainment lounge is large and has ample comfy chairs. There is a cocktail lounge with folk/guitar music/singers every evening from 11.30 - 1pm ; this incidently is a smoking zone too - so it's ok if you're a smoker.   

The staff were friendly and helpfuly - no problems at all.

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Hotel Santa Lucia - Palma Nova

Operator and Date: Ratcliffe     Dec/Jan 2006/7

Opinion submitted in January 2007 by : Mrs Ratcliffe           Manchester  ( 67  58  37 )

Resort Rating: Good

Accommodation Rating: Average

My/Our Holiday Opinion: 

We went to this Hotel because we had heard it was so good for years, well it has now been took over with a new group and to us the place is like a mad house, Kids with not a thing to do up and down at midnight, The food was always cold.I did go and tell the managment but made no diffrence, And the reps desk was the most used place in the hotel.The ammount of food that was un touched was untrue, The rooms dont get done till 3pm it is the most boring place we have been to, The music was from the ark one night it was all the old war songs, I ask you do you wonder why the young kids were running up and down with not one thing for them to do,  

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - Sep 2006

Opinion submitted in September 2006 by : Matt & Donna (34,24)

Resort Rating: Excellent

Accommodation Rating: Very Good

My/Our Holiday Opinion: 

4* bar Prices.
Its a 3* Hotel.
Evening music in main bar aimed at the over 60s they dont seem to realise people sat down are a mix of teens fortys and fiftys same cd ever night.And Bingo ever night arrghha !!(120 Euro for house).
Rooms Good Clean Towels every day.
Food Good/ok limited selection but cooked well
Sunbeds not a problem if you get up early.
In main bar waiters can get mixed up between 10 & 20 euro Notes watch out.
Booked Flight with thomson and then the Hotel with thomson and saved £400, on booking the Package. Taxi 31 euro from airport.(so do your sums).
Pirate show is 45 euro at the box office, thomson charge 49.
Fantasic location on the Beach.
Not mutch for Kids at this hotel but the resort caters for all.
Second time at this hotel and we will be back, the location is Great.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson --  Aug3rd-17th 2006

Opinion submitted in August 2006 by : Dave, Kelly ( 21, 21 )

Resort Rating: Excellent

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

First off the hotel was very nice, first impressions staff were very helpful, offering to take our bags as soon as we arrived and let us have some food before showing us to our room. Once in our room we found out that we had to pay for the fridge and safe seperately which was not mentioned when booking. Also found out that the hotel is a 4 T not a 4 star, still for being a 3 star it was imaculate. The balcony, very private, looked onto one of majorcas best beaches.

Rooms were cleaned very well everyday and if you ran out of any toiletries at any time new ones could be provided. Worst thing about the room was the air conditioning, if that's what you want to call it, took all night just to cool the room and by then we were back out enjoying the sun. The was a variety of food every day, you always got your basics like salad and chips. Unfortunately you were expected to pay 5 euros or more for a drink during your half board meals, we decided this was too much and started bringing in our own drinks which was not complained about until the last day.

From other reviews probably clear that the sunbeds were extremely popular, but there was an odd chance of you getting one during the day. The Swimming pool was good but not big enough to accomodate half the guests, kept very clean and also an inside pool.

It's definately a family hotel but we didnt feel out of place, the only down side of this location for families is it's pretty much in magaluf- 50 yards down the street and your in magalufs clubbing scene.

All in all it's worth the 3 stars maybe more if your used to that. 

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - June 2006

Opinion submitted in July 2006 by : Jim - Grace Clark,59,63

Resort Rating: Excellent

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

booked for 2 wks,10th-24 June 2006.

First time at this hotel hotel,great location,very nice staff.room was kept clean,the only problem we had was we were in room 712 which is an adjoining room.Which I would recommend to anyone without a family,make sure at time of booking you request not to have an adjoining room,our first week was Ok even though there was a couple next door with a young son who made no noise.The second week was a different couple,which changed things (approx same age as us)you could hear every word that was said (everything). this got to be unbearable,especially at 1 o'clck in the morning and telly going as well.I ended up stuffing round door with toilet paper and magazines at the bottom,which made a vast difference.Maybe I should have complained,but not in my nature.So if you end up with an adjoining room,either ask to be moved or think about the neighbours!

Although this is my negative veiw,I would certainly go back but to a different room.

The resort& hotel is certainly worth going to.I found that Thomsons tours,was a rip off.The west coast encounter that they fail to mention,is not advisable for the less mobile.

All in all it was still a good holiday.I intend to return,and back to the same hotel.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - June 2006

Opinion submitted in June 2006 by : Mick and Jan - Lincoln (50's)

Resort Rating: Excellent

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

Just back from one week at this excellent hotel which is one we will definitely return to.  

Fantastic sea views from our room and probably most of the others judging by its location.  The food was very good and plenty of it but it seemed a bit lukewarm - it could have been hotter.  The staff in the dining room and on reception were very efficient.  All the areas in the hotel were very clean and well maintained and the swimming pool was lovely and looked out onto the beach. (Just a point to note - at 8.00 am when the entrance to the pool area is opened, watch out for the long line of people - all Brits - queing across reception to put their towels on the sun loungers!). There is no hope of getting a sun bed later in the day.  There is a very good team of Thomson reps in the Hotel at various times throughout the day.  

The entertainment in the hotel was quite good actually, there was a main act on every night (Blues Brothers and Elvis tribute acts very entertaining) but not much else to amuse the guests in the evenings.  Palma Nova itself is a very nice place with wide pedestrian promenades and good beaches.  The local buses are a good mode of transport to get around and they look almost brand new.  There were about four buses alone that went to Palma which you can catch on the main road.  

All in all, we would recommend this hotel and the resort of Palma Nova for a good all round holiday for all ages.  It can be as quiet or as lively as you want it to be. 

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - June 2006

Opinion submitted in June 2006 by : Gwennie  West Sussex  (42,41,14)

Resort Rating: Very Good

Accommodation Rating: Average

My/Our Holiday Opinion:

Location is wonderful, right on the fabulous beach. A flat promenade runs along the beach and offers easy access to a wide range of bars, shops and restaurants. I am pleased to say that both beaches either side of the hotel offer wheelchair access. Also provided is a large flat decked area with sun shade, float-chairs for access to the sea and a selection of crutches designed for use on the beach. Life guards are on duty and it would seem they are happy to assist less mobile holidaymakers. Accessible toilets are close by. Well done to Palma Nova!!

Rooms are small, basic and a little dated but very clean. Every noise you make can be heard by your neighbours, be warned!! A safe and fridge can be hired. Balconies on both sides of hotel overlook a lovely beach. Pool-side rooms get the sun all day, not sure if that is a good thing as the rooms can get very hot even with air conditioning. A small number of disability adapted rooms for a max of two guests are available on the first floor.

Reception in small and can be a very smoky unpleasant place. Two computers offer internet access. Two playstation systems are installed but were not working during our visit. (Unbeknown to my son I was pleased that they were not working, would you want your child to sit in a very smoky reception to use the playstation for an hour or so???)

Lifts have a will of their own, there are three of them but they are very slow, best to ask for a room on a lower floor that you can access via the stairs. Wheelchair users can access the lifts but they are too small to accommodate a regular/large sized scooter.

It's a shame that the hotel still allows smokers in every public area despite it being against the new laws in Spain. Don't bother to complain - no one is interested. Fortunately, most bars/restaraunts in Palma Nova adhere to the regulations and allow smoking only in outside areas.

A small shop in reception sells gifts and essentials you may have forgotten. Also kettles, beach accessories, wheelchairs and mobility scooters can be hired from the shop.

There is a small cocktail bar with TV. Nice if you smoke not pleasant place if you don't. A larger modern lounge offers a bar and entertainment area. In here there are sections of seating for non-smokers, all of which are on a raised level that does not offer easy access for wheelchair users. Entertainment was variable in standard. Some shows were very good whilst others were absolutely dire. There is also a quiet room for guest to play cards and board games.

Non smoking dinning room was very busy, I dread to think what it would be like in high season. Little room to manoeuvre a mobility scooter or larger wheelchair. No consideration given to accessing food by independent wheelchair-dependant guests. (Gentlemen are required to wear long trousers in the dinning room.)

Breakfast is the same food every day, dinner has more variation. Overall the quality of food is not good. Leftovers are always recycled. The selection offered for children was utter rubbish, chips and fried food every time. I don't understand why they try to cook British food, it never turns out as it should, why not serve up tasty local dishes instead?

The outside pool area was far too cramped, not nearly enough sunbeds for the size of the hotel. There is a bar serving drinks and snacks. There is also a tiny games area with a pool table. The indoor pool with jacuzzi was a wasted space as it was never used by anyone - too cold, although it was supposed to be heated! A further sunbathing terrace is located on the first floor. I didn't check it out as I could not get up the steps.

As previously mentioned in other reviews, many of the guests are elderly. There are a few very young children and a sprinkling of teenagers. As far as I could tell all guest are British.

OVERALL
An average 3* hotel in a very good location. Didn't notice any better quality hotels in Palma Nova. So Santa Lucia is probably one of the better hotels available in the area. Thomsons should adjust their brochure ratings of the hotel to an honest 3*!

Palma Nova itself is ideal for a family, fun beach holiday. It felt safe even late at night. Police are very visible around the resort. Less mobile holidaymakers will enjoy the flat resort and accessible beach/sea.

I would definitely visit Palma Nova again, but possibly self-catering in an apartment.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - june  2006

Opinion submitted in June 2006 by : Wendy Gallett 44, 42, 9

Resort Rating: Excellent

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

This was our second visit , we last came in june 03 same weeks . We had a fab time back then . This time however , although we did enjoy ourselves , we were a little disappointed in some of the changes that have taken place. The hotel seems to cater more for the elderly guest whereas before they did a little something for everyone. My little girl used to love the mini disco each night and was looking forward to repeating this on this holiday. Unfortunately , we were told by Erwin (the new entertainment person ) that mini discos were only in july and august !!! well they had them last time we were there in june and prev reviews have mentioned them . Needless to say the poor kids (ans there were quite a few of them ) were bored of the ballroom and sequence dancing !!!!! a little of something to suit everyone wouldnt go amis . Erwin was too stuck in his ways and wouldnt be swayed.
The daytime activities however  were great , sonia as ever is great with young and old alike.

The resort was just as I remember it , beautiful beaches (son matias the best ) bars and restaurants .

We took the boat to palma again 15 euros which is a great trip out .
marineland a bit of a let down - not much there , dolphin show was good tho.

Be careful when you arrive in reception though as you do get some opportunists come in on arrival day and try to steal handbags - 1 poor lady had hers stolen with 1500 euros , passports and tickets in .

Hotel staff still friendly , rooms made up daily . lovely views .

Food ok bit bland and some strange concotions but eatable we didnt go hungry . Only critisism not enough choice on kids menu and sometimes kids stuff was quite cold.

Go to Fantasia (crazy golf ) specailly at night when its lit up - for under 10 euros per adult you get all 3 courses.

Jungle Jims is a great bar to eat with the kids during daytime its on san matias beach just by the hawaii hotel - great couple own it and good with kids .
Chocolate fudge cake and ice cream YUMMMMM

all in all a brill place - would definately go back but probably not to the santa lucia will find somewhere kid freindly !!!!!

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - May 2006

Opinion submitted in June 2006 by : 42,49

Resort Rating: Very Good

Accommodation Rating: Very Good

My/Our Holiday Opinion: 

We stayed at the Santa Lucia after booking last minute. If you want a really spotless, friendly hotel with guaranteed sea views this one is for you. Yes, it does cater for older holiday makers but as a result the hotel is kept at a high standard. No excessive noise at night. Some people want to relax. If you want to be lively go out. There are lots of bars about and Magaluff is 10 mins stroll away.

The beaches on the doorstep are beautiful. I am fair skinned and hired a parasoll for 5 E for the week from the hotel shop which I must say hires out chairs, sunbeds and lots more at very good prices. Check it out.

The food at the hotel was very good and a good variety was had by all. You could always make a lovely meal but don't expect to eat as you would at a restaurant. It can be a little noisy with the waitresses constantly setting tables and clearing but there is no way around this at a large hotel really. At breakfast the juices are fowl only because they mix them with cordial and have it too strong. The way around this is to add water and it fine. Do take a travel kettle or hire one if you like a cup of hot coffe/tea. Like America, they don't seem to get it hot enough.

For the price we paid it was an excellent holiday. If you have booked - no worries!

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - Apr/May 2006

Opinion submitted in May 2006 by : Chris and Val - Stamford (52, ??)

Resort Rating: Excellent

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

Back for the third time to the Santa Lucia on an unbeatable group offer, so what's changed?

Not a lot at all, I'm delighted to say! Many of the same staff are still there; Rosa and the gorgeous Wilma in the restaurant in particular.

The food has gone downhill very slightly since our last visit a year ago - not hot enough, today's roast beef is tomorrow's goulash and the day after's cottage pie, but all in all it's still PDG.

We went to all our usual haunts; The Three Brothers, The Office, White Horse, Mrs Doyles (Mick The Fiddler - FANTASTIC show!), and Alexandra's to see the rock God Jonathan and his Bass-playing Goddess Caroline, aka HOOCHED - do NOT miss these absolute rockin' geniuses.

Found a new (to us anyway) Eat-and-Drinkery at The Willows, past Golf Fantasia just before the harbour. You must try the Champagne Sangria (10 E) and the utterly delicious Spicy Cheese Nachos - DROOL!

Yes, it's full of elderly folks, yes they do sequence dancing and play Bingo (or Ole), but Magaluf is only 10 minutes walk away, and Alexandra's is only about 30 mins if you stop at the White Horse for Happy Hour 2 for 1 drinks!!

Don't stay anywhere else when you are in Majorca!

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - April 2006

Opinion submitted in Apr 2006 by : Lee 31, Lucy 26, Mary (8 months)

Resort Rating: Very Good

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

I have just come back from a week break at the Santa Lucia hotel in Palma Nova, Mallorca. I stayed with my wife and my 8 month old daughter. My overall impression of the hotel was excellent.

After reading several other reviews on this, and other sites. I was naturally a little concerned about the hotel, staff, food, swimming pool and the attitude of guest towards young children. I need not have worried. From the moment we arrived the staff were friendly and helpful.

The hotel has 8 floors and is situated on a headland, directly in the centre of Palma Nova. It appeared, that no matter in which room you stayed,  there would have a sea view. Our room was located over the car park area and yet the view was fantastic. The room itself was nice and clean and was pleased to note the hotel had prepared a cot for my daughter.

Food in the hotel is aimed primarily at the english guests. Especially breakfast. For example, at breakfast, there were some continental options but was mainly geared up for the bacon, sausage, beans, egg and omelette eaters of the world. Dinner time was a lot better and the choice was wider. The food was nice but perhaps a touch bland. Either way, we choose to eat in the hotel every night and was satisfied. I would point out that the restaurant staff are amazing and very friendly. Especially towards children.

Because of the time of the year, we were told to expect a hotel full of OAP's who would hiss and snarl at a younger couple with a child. This was not the case and in fact, totally opposite. The other guests were mainly over 50's but there was a lovely atmosphere within the hotel and again, we never tired of people fussing over our daughter. So despite previous reviwes. Do not worry about bringing your child to this hotel.

The entertainment in the hotel was well supported by other guests and was quite ammusing. Perhaps it is more suited for an older crowd but was enjoyable none the less. There is a daytime kids club and the kids seemed to enjoy the games.

There are 2 swiiming pools at the hotel. An indoor heated pool and an outside pool. The outside pool was very cold. But personally i liked it that way !

As mentioned the hotel is located on a headland and as such is located directly on the beach in a perfect location.

I fully recommend this hotel and would not hesitate to go back. I don't particuarly have any grumbles. Maybe, the lifts come have been a little quicker but that would be it.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson Holidays jan 2006

Opinion submitted in Feb 2006 by : over 65

Resort Rating: Good

Accommodation Rating: Very Good

My/Our Holiday Opinion: 

Just come back from Santa Lucia hotel. Hotel food was excellent and was plently of variaty. Prices quite reasonable in the lounge. Dancing in the lounge most afternoons and evening entertainment was good. hotel staff was very pleasent in the resturant and lounge. reception very good. Bedrooms were a very good standard. Tompson reps were always available and they were very good. We meet a lot of other people who had visted the hotel many times before and this speaks for its self. we shall be going back again this year and next for long stays now we have seen it ourselves. ideal position for local transport. Nice and flat all around to have a stroll. 3 lifts all working fine and had no problem with these.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thompson-october 2005

Opinion submitted in Nov 2005 by : audrey and dave-cumbria (56,59)

Resort Rating: Very Good

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

We booked on a Thomson price breakers and I am really glad we were allocated to the Santa Lucia.It was very handy to everything without being noisy and fully deserved its 3 stars if not more. In fact we have stayed at 4 stars which were far inferior.

We were allocated a room on the top floor and had a marvellous view over the bay although we did not get the sun on that side on our balcony.Ask for a pool view if you want to sit out a lot on your balcony.
However someone else who was on our side asked to move and they did it without bother but we were content with our view as there was plenty of room for sunbathing on the terraces.

We hired a car quite reasonably from an exchange place just over the road for 5 days and toured the island enjoying paguera and the caves of drach. For the price it was one of the best holidays we have had and would reccomend this hotel to anyone.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thompson Holidays October 2005

Opinion submitted in Oct 2005 by : Mick and Freda Walker, Hartlepool (68 and 63)

Resort Rating: Excellent

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

Just returned from another fabulous holiday at this Hotel.   Some of the previous comments have been rather negative but we have nothing but praise.   There is absolutely nothing to complain about.   We chose to take a taxi from the airport to the Hotel which meant we were first in the queue for booking into the hotel.   We requested a low floor and next to the lift because my wife is disabled and all this was taken into  account.   The room was comfortable with plenty of wardrobe space, a nice big bathroom and a pleasant balcony looking over the sea.   The food was excellent with nothing the same the two weeks we were there.   Plenty to choose from, catering for all types of needs.   If we had a complaint it would be perhaps water could be provided with the evening meal instead of having to buy it each night.   

The welcome party with the reps was very informative as was the leaving party, telling everybody what to expect on their departure.   We didn't go on  any of the trips, only Son Amar the night club and we upgraded to the gold option, which was dearer but gave us a better seat and a better meal, this is not to be missed.   Again we had a taxi from the hotel to the airport which saved a lot of hastle with the coach and meant we were one of the first in the airport queue.   The flight both ways was excellent, both being on time.   

We will have no hestitation in booking this holiday next year.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson-sept 2005

Opinion submitted in Oct 2005 by : david and cath ford (41.34)

Resort Rating: Very Good

Accommodation Rating: Very Good

My/Our Holiday Opinion: 

on arrival we found hotel situated in a very good location probably the best in palma nova.it caters very well for the  disabled.rooms were a little dated but clean and tidy.the cleaners came in every day.all staff were friendly and helpfull.
food was very good and a buffet style.
pool area very nice and an out side snack bar that was very reasonable.but you must get up early to get sunbeds people que up at 8 o,clock when the doors are opened.
the entertainment was quite good with professional acts on every other night.
other than the hotel there are a lot of bars and restaurants that are really cheap
and good quality.

all in all a very relaxing holiday in loveley surroundins.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson, August 05

Opinion submitted in Sept 2005 by : Andy,Kath, Courtney- Sunderland (49,  48,  8)

Resort Rating: Excellent

Accommodation Rating: Good

My/Our Holiday Opinion: 

We returned again this year with our grandaughter, this was 7 visit to the hotel, nothing new to report,nice rooms, carpeted out and suitable for our needs. Alth we were put in a  DISABLED ROOM, why ?? i dont know, none of us are disabled. The disabled access in the hotel is very good,

The hotel is on a great site, beach either side, and the sun terrace, altho you cannot get a sunlounger after 8am, i was on the terrace at 1 minute past 8 and not a bed to be had,guest queue up from 7.30am for them.  guests get a bed then return some hours later, i was paying 10Euro per day for the pleasure of the beach, i was up early enough for the terrace but i refuse to queue up,

The food was not to bad, could do better with the breakfast tho.
Entertainment could be better, altho there are some new acts,the ever present Leapy lee, we stayed in the lounge only a couple of nights, the free entertainment in the surrounding bars were doing a better job than those in the hotel.
The daytime games were going down well with the children as well as the adults

The resort is very peaceful, lots of bars, and eataries, TIME SHARE touts are there during daylight hours, the hair braiders are out in force in the evenings,

A short walk to Magaluf for some "noisy bars" and a short walk to quiet bars

Highlight of the holiday had to be THE PIRATES SHOW, great family entertainment,great show, unlimted wine for grown ups, unlimited soft drinks for the kiddies, plenty of food, chicken, sausages,chips,beans, side salad, bread rolls. Fantastic atmosphere in the place.

The low of the holiday, SONAMAR, an overrated over priced show, 110Euro for adult and 55Euro for children, Platinum section, Courtney got a plate of 2 onion rings, 2dates wrapped in bacon, one vey small portion of pizza and some small potoes for her starter, fish fingers and chips for her main meal, and a small portion of ice cream for dessert, oops almost forgot the one glass of pop for 55Euro !!!!!!
The MC did not speak much English,
Never agin will we go there.

Holiday overall

Great place. great hotel, great staff, great location, another visit, ???

Yes we'll be back,
With luck we might be able to get a sunlounger next time :-))

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - August 2005

Opinion submitted in Sept 2005 by : Paul Wignall - Salisbury (38,38,11)

Resort Rating: Very Good

Accommodation Rating: Very Good

My/Our Holiday Opinion: 

Arrival
There was only one rep to meet the guests at the airport who was suffering from the previous evening, We did find our bus with the help of other drivers. Transfer was 25 minutes

Resort
Palma Nova is mainly British but with many Scandinavian and Spanish tourists. There are vast amounts of eateries but few fine restaurants. Food seems to be aimed at the fast food culture. There are some very exquisit dining places(Spanish) on the North Coast(Port de Valdemossa). Beaches are cleaned well and the sea cleaning boats are out every day. 
 
Hotel Location
The hotel is situated on it's own headland between two beaches: Palma Nova and Son Matias. Both Palma Nova and Magalluf are within walking distance. Accn is on 8 floors serviced by three lifts which did break occasionally but were swiftly dealt with.

Hotel Staff
The hotel staff are very friendly and are always willing to help, but they must be approached, they have plenty of information about local ammenities and transport. The Thomson reps in the hotel were very good and always helpful, the welcome meeting(5 Guests) was short and aimed at our needs.

Food
We enjoyed every meal, there was something for everyone. Over 2 weeks the buffet seems to have a 7 day rotation. Again the service was excellent. Only other guests can spoil a meal here but even that didn't happen. Due to our departure time 0800 reception provided us with a packed meal, basic but a nice touch.

Pool
We used the pool on the first day. It seemed to be cleaned well. Due to the hotel location we used the beach. Sunbeds are very limited at the hotel and the queue starts around 7 O' clock before the doors open at 8 when the stampede begins, we witnessed this only due to our departure time.

Rooms
With a fast growing daughter the room was small. Air-conditioning(free) and a fridge(14 euros) are a must. Cleaned well and towels were changed regularly. All balconies have sea views.

Entertainment
Can't comment on the daytime entrtainment but there were various games around the pool area or the lounge. Evenings were varied and depends on whats in town, the Kids disco was short and repetative provided by hotel entertainers.You cant please everyone but some evenings half of the audience deserted the lounge within the first few songs. Guitarists are the feature in the cocktail bar which also features some sport tv. There is also a quiet room for those escaping all noise.

General
The hotel I have rated very good becuase of comparing similar hotels in the resort we have stayed at. The hotel for our needs to be close to the hustle and bustle whilst it escapes the noise was ideal.

Recommendations
Aqualand- for children and adults is value for money but 120cm height restrictions apply on large rides.
Pirates Show- Fantastic fun for all ages front seats/champagne not required but arrive early even when booked.
Tours- The Island has some fantastic areas and some can only be accessed by hire car but the Western Adventure(Sat)is very good

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - July 2005

Opinion submitted in Dec 2005 by : Laura - Edinburgh (43, 17, 11)

Resort Rating: Excellent

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

Hotel
This was our third visit to this hotel and as usual it was way above standards.  All memebers of staff are friendly and always happy to help, although the Thomsons Reps were not around oftern but the reception and entertainment staff were much more knowledgable anyway.

Entertainment
Most of the evening shows were excellent, it was good to see all ages being catered for.  The morning activities by the pool are great fun and the mini disco in the evening proved popular.  My sister is 11 and she did line dancing every night and thoroughly enjoyed herself.  Sonia and Erwin work very hard and should be praised for their efforts.

Food
The hotel has its own pool side cafe bar which is fab ... so is the Orion bar across the road.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson-july2005

Opinion submitted in July 2005 by : natalie wood-wigan(24)

Resort Rating: Excellent

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

everything was brilliant told all my friends and family to go

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson june  2005

Opinion submitted in July 2005 by : helen and dave eaton 50,51

Resort Rating: Excellent

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

Have read some bad reports on this hoteland can't understand why. this was our third year and each time has been great. 

the hotel is clean and nicely furnished. rooms and corridors are carpeted which cuts noise levels down. all rooms have sea view which is great and there is a beach either side of the hotel and a lovely promenade that runs either side as well. there are comments on the'dark side' of the hotel from other people. yes, the one side (facing over swimming pool) does get the sun all day and the other side only in the morning and from about 4pm. however, i can't really see the problem with this unless you want to spend the whole of the day on your balcony. we have been twice on the 'dark side' and have had no problems at all. it is nice to come uo from the beach or sun terrace at about 4.30 and sit on the balcony in the late sun for a while. 

also the rooms do not get as hot. the rooms have air conditioning which is very good and you can hire a fridge for a small amount. here is an english run shop in the hotel which stocks all sorts of essentials you may have forgotton plus gifts and a book lending service and parasol hire. the resort is clean, friendly and not to noisy at the time we have been the beaches are beautiful, cleaned regularly and the sea is quite shallow for quite a way out. food in the hotel is  good - can't understand the complaints i've read. my husband is a very fussy eater and never went hungry! 

all in all a great holiday and would recommend it to anyone.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson-June 2005

Opinion submitted in July 2005 by : Pete Hobbs-Plymouth  (56,56)

Resort Rating: Excellent

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

The Hotel itself was amazing,just what we imagined when we saw it from Son Matius beach 12 months ago.The staff were all,without exception,first class.
The food was excellent,a varied and imaginative menu.
The resort itself leval, with buses into Palma plentiful and clean.The beaches were spotless and relaxing which kept "she who has to be obeyed" happy.
Overall a lovely holiday,to be recomended.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson -June 2005

Opinion submitted in June 2005 by : Steve - Cumbria  (54 and 45)

Resort Rating: Very Good

Accommodation Rating: Excellent

My/Our Holiday Opinion: 

AIRPORT TRANSFER..
This was very efficient and takes between 25 and 35 minutes depending on the traffic.

THE HOTEL..
The Santa Lucia must be in the best position in Palma Nova, it actually rests on a low headland that divides 2 sandy bays. I should imagine it is impossible to have a room that will not offer a panoramic view.
We found the hotel to be well worth it's 3 stars and as good as some 4 stars, on arrival at reception we were impressed with the politeness of staff and this continued for the full week.

There are 3 lifts and I would consider everything suitable for the wheelchair user. Our room was of an acceptable size with twin beds, tv (limited channels),good wardrobes, dressing table and good sized bathroom with powerful over the bath shower. The safe and fridge cost 24 euros per week and you are returned 12 euros when you leave. the balcony is excellent offering good privacy with table and 2 chairs. Air conditioning worked well and kept the room at a comfortable temperature,the room has maid service every day with fresh towels daily, beds made and sheets changed mid weeek.

FOOD..
I believe this is always difficult to review due to individuals likes and dislikes but here goes.. we had some good meals and some excellent meals but we never had a bad meal which is the main thing. There always appeared to be a wide variety of selection including some vegeterian, some English and some local variations, you can buy a bottle of wine for 6 euros and if you drink half, the bottle will be kept for the following day. We had no complaints, although one elderly couple rated it below average because there was no strawberry jam, this was after they had eaten a 5 course meal, don't some people love to complain!!

STAFF..
No problems at all, very polite and willing to help. When we stayed here 3 years ago we reported some ants on the balcony and within 15 minutes we had the Reception Manager, a maintenance man and a cleaner in our room to "sort them out" and they did.

ENTERTAINMENT..
Entertainment staff excellent and hard working, bit of ballroom dancing, mini disco for the young ones, line dancing, bingo and then the show, we watched 5 shows and thought 4 of them were fantastic the other was so so.

THE RESORT..
We do not find the area is the wild partying complex that everyone suggests, I think that may be more towards Magaluf. It is lively and colourful with plenty to see and do, people are friendly and I witnessed no extremes of stupid or drunken behaviour. The beaches are cleaned every morning and offer plenty of sun loungers at reasonable cost plus the usual banana boat and paddle boats etc. 

The area is policed very well, never saw any lucky lucky men but there was still the odd timeshare seller around, FOR YOUR SAKE PLEASE DO NOT BE TEMPTED.. YOU WILL REGRET IT, I WAS AMAZED AT HOW MANY PEOPLE THEY MANAGED TO WHISK AWAY IN TAXIS FOR 5 HOURS OF HARD SELL. we had lunch in various cafe / bars and always thought it was decent grub at a fair price

IN SUMMARY..
The Santa Lucia is more suited to the older generation although there were about 12 children the week we stayed, if you are a hen or stag party go to Magaluf you will enjoy it more. The locals are friendly and honest but be aware of bag snatchers and pickpockets, but in honesty this is more likely to be a fellow Brit, anywhere from the airport right through your holiday. Prices seem to have risen a fair bit since the introduction of the Euro..surprise surprise!!

One couple did tell us that last year they came for a week and the hotel was full of children running through the hotel and playing in the lifts, mind it was the school holidays and we have had no experience of this problem on the 2 occasions we have been here, if it was as bad as they suggested I wonder why they returned this year.

ALL IN ALL A GOOD HOLIDAY AT A NICE RESORT IN AN EXCELLENT HOTEL, I WOULD NOT THINK TWICE ABOUT RETURNING.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson - May 2005

Opinion submitted in June 2005 by : Les Retallick - Torquay (54), Mike Hardie - Dawlish (19)

Resort Rating: Very Good

Accommodation Rating: Very Good

My/Our Holiday Opinion: 

My godson and I chose the Santa Lucia having read the comments from other users on this website.  

First impressions were a little uncertain, as it seemed that the entire hotel was occupied by OAP's - not a good idea when travelling with a nineteen year old.  However, we found out later that the hotel caters mainly for older visitors in the winter months, and for families and couples in the summer.  We had arrived on the 'changeover' week, and by the end of our stay there were many more younger people arriving.  If you're planning to visit in early or late season, and you've got a teenage family, you should be aware that the hotel entertainment is geared for an older clientele (the special guest star one evening was Leapy Lee, who, not surprisingly, Mike had never heard of).  However, apart from this reservation, we had no real complaints about the hotel.  

We were on the seventh floor, and the views from the balcony were amazing.  As the hotel is built on a small headland, all rooms have a sea view.  Depending what time of day it was, the sea constantly changed colour.  No idea how many photographs we took from the balcony, but it was a lot!  The room itself was basic but comfortable, and spotlessly clean.  Towels changed daily, bedding twice during the week.  We hired a fridge for the week which was about ten pounds.  Worth it to have a cold drink when you wanted one.  

In spite of its seafront location, the Santa Lucia was very quiet at night.  There are several music and karaoke bars adjacent to the hotel, but the outside music is turned off at midnight, and has to move inside, meaning that you can get an early night if you want to. The food was what you'd expect from a large package hotel - plenty of it, but a bit lacking in variety.  We would have preferred to book b&b, but the hotel only does half or full board.  We tried the evening meal on our second night, but were not over impressed, so we ate out each night after that.  Palma Nova has a great variety of cafes and restaurants and it seems a pity not to try some of them.  Breakfasts at the hotel were fine.  

We managed to avoid going to the reps welcome party, which we feel should be renamed 'Let me sell you an excursion' party.  A hire car was included in our package, so we didn't need any of the over-priced organised trips.

Palma Nova was something of a surprise - a very pleasant and well laid out resort, with a fine new promenade.  No doubt if we'd have gone in July or August it would have been much busier and much noisier, but as it was the end of May it was great.  If you want all-night bars, clubs and pounding music, then neighbouring Magalluf is only a ten to fifteen minute stroll away. As already said, eating out in Palma Nova is no problem - there are more places than you can shake a menu at, and not all of them of the 'chips with everything' type of menu.  Best place we found was, without a doubt, the 'Real Dion', on the seafront, only a few doors along from the turning that leads to the Golf Fantasia.  It's owned and run by a British couple, and has fine and varied menu, with daily specials. The food is all home cooked and delicious.  The rasberry brulee was to die for!

Having a car meant that getting out and about was no trouble at all.  Driving on Mallorca is no problem, provided you don't mind constant hairpin bends when you're up in the mountains.  We drove over to the east coast to visit the Dragon Caves - magnificent, but we both felt the included concert on the underground lake did drag on a bit.  Also visited Soller (driving through the Soller Tunnel was an experience!)and took the tram down to Port de Soller.  Also drove to Sa Calobra, so that Mike could do some snorkelling.  

Valldemossa and Estellencs the next day, then down to Cala Deia for more snorkelling, where we hit a problem, or rather Mike did, in the shape of a large jellyfish which wrapped itself around his arm.  This inlvolved visits to the nearest pharmamcist (in Deia), then a visit to the clinic in Palma Nova, then a trip by ambulance to the main clinic in Palma.  Luckily we had full insurance!  No lasting effects other than what Mike described as feeling like a bad netttle sting.  

Also went to Portal Nous to have a wander round the marina deciding which of the luxury cruisers we'd have when the lottery numbers come up.  Had orange juice and croissants in the bar on the harbour side - 28 euro's!!  Up to Bellver Castle overloooking Palma, and then for swim in Illetas, keeping a wary eye open for more jellyfish.  Last day was spent in Palma.  Mike isn't noted for his enthusiasm for visiting churches, but he was very impressed with Palma Cathedral, which is a magnificent building, especially now that many of the blocked windows are being re-opened and light is again flooding into the building.  Last afternoon was spent at Portal Vells, a very small resort a few miles beyong Magalluf.  Development here is very low key, but no doubt that will all change in the not too far distant future.  

Mike managed to find another jellyfish, but it was much smaller than the first one, and the sting was nowhere near as bad, and didn't need medical attention.  Families with children should be aware that jellyfish are common around Mallorca, and their sting could be very nasty for a young child.

Overall, we both had a great week.  Mallorca is a beautiful island, and it's easy to escape the crowds if you want to, and also easy to have a night out on the town if you want to.  Whatever your age or temperament, Mallorca will have something to suit you.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thomson april 2005

Opinion submitted in May 2005 by : anne gerrard - derbyshire ( 56, 49 )

Resort Rating: Very Good

Accommodation Rating: Very Good

My/Our Holiday Opinion: 

Just returned from our holiday in majorca one of many taken by us, we decided we would like to stay at the santa lucia, and were not disapointed, the hotel was comfortable and every bit of it is spotless.  The food was very good and the staff very helpful. We would recomend it to any one, give it a try for your self.

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Hotel Santa Lucia - Palma Nova

Operator and Date: (Thomson Direct) Thompson 4th March 2005- 11th March 2005

Opinion submitted in Mar 2005 by : Julie 34, Roae, 16

Resort Rating: Very Good

Accommodation Rating: Very Good

My/Our Holiday Opinion: 

I have been to Mallorca on four other occasions over the last 10 years. When I was 24 this was the place for me. I have always stayed in Magaluf or Palma Nova, which are close together. It may well be that I am getting older and some what appauled at the behaviour of  people, bragging about having 42 s*xual partners in the Chapplins bar. It is  not what I want to hear from the bar staff, although it could be argued that this is what Magaluf is about and that is a fair suggestion.

If you think of the time of year I went  March, then it was not the "rocking" resort that I have seen before. Hence think about this if you want to walk around the resort with  your kids and go into these bars.I'm not a prude but does it have to be in your face? the answer is yes, I think.

Don't let this put you off Mallorca.

The hotel--- The position of the hotel near to the beach is fabulous, no two ways about it. The outside pool and area around the pool was ok, although I can imagine that it will be busy at peak times. The indoor pool with sauna, steam room and Jacuzzi is a real bonus, although it would be busy in peak holiday times. The indoor pool is open 8.00am until 8.00pm. The sauna and steam room close at 5.00pm, which was disappointing, this should be extended to continue till 8.00pm. Only 6 people allowed in the steam room, and about 4 in the sauna. Jacuzzi is about 6 people, this can be turned off and gives a nice relaxing swim without the noise.

There is a sun terrace which was in a good position and our balcony overlooked this. This side of the hotel is best as the sun is on this side of the hotel for most of the day.

The Hotel room- The key fob is used to switch on the electric in the room. As you walk into the room on your right is a coat hook directly opposite is the bathroom. There is a hairdryer and toilet, sink and bath/shower. Water is hot no concerns. There is another door which leads into your room. I though that this offered more privacy as you can hear the domestic staff enter your room. The room are a nice shade of yellow with the patio door leading to a reasonably sized balcony. Two chairs, table and a small fixed to the wall clothes line. Also an astray for you smokers! Returning back into  the room is a dressing table with a good sized mirror and stool. There is a lamp which lights up this side of the room. The room is dull in my opinion. This lamp can be turned off from the bed. Two lamps are at the side of your bed. You will bang your head on one them as you get items out of the safe, which is in the wardrobe. Take extra coat hangers. Plenty of space for clothes. Small TV in the room Sky News, CNN and Euro Sports. There was a fridge you could hire. I didn't bother with this but it looked a good size. Beds fine, with two good pillows, extra blankets available. Heating/ air conditioning has an understandable timer. I don't like blow heating though but that's me being "picky". Carpets in the bedroom. Overall I though the room was fine, just a bit dull due to lack of light.

Carpets in the hotel corridor, lobby area has computers with internet useage. I did not have cause to speak to he reps, although an older lady informed me that her brother had been taken to hospital and reps had been of great assistance to her. She also stated reception staff kind as she was worrying about the phone bill home. I found the staff fine, welcoming and helpful, although the  staff in the dining room appeared focused on the task in hand.  I shall return to the all important food....

I never realy like the food in any hotel, so take this acoount of the food with a pinch of salt.

The breakfast is ok, Bacon one day sausage the next. The food appears to be cooked and then left, not cooked in small amounts to cater for less people in the hotel but cooked and then left. The hotel could do with some water for guests as the orange juice was so sweet. Conflakes etc and the usual cakes on offer.  Evenings was much of the same, soup and then main meal. Chips are ok if you get them hot. Fruit and puddings on offer. Its ok, you can make a meal out of it, just don't expect Jamie Oliver! cause he's not there!

I would go back to the hotel at this time of year "especially at this time of year." The indoor pool sold it for me and the kids would benefit, holidays can be expensive when the kids are bored? I remember this. The pools not massive, about 5 people can swim from the  top of it to bottom. I'm 5ft 2 ins and could stand in the deep end, just.

I did not join in with the line dancing or  the entertainment in the hotel. I liked to see the "old time dancing" and I would have though it was alright, the piano bar and the main bar always busy. Drinks reasonable. The rooms packed out most evenings and on the one occassion I was in the hotel at 12.00am it sounded fun!

The resort as I have stated is busy and would be "choc o block" in the summer months. Football in most places. I liked the Brittania in Magaluf, currently has two female and one male singer on, good enterainment, no football.